Refund & Shipping Policy

FanzPro, LLC (413 Stafford Close, Franklin, TN 37064) is the merchant of record for every order placed through FanzPro-hosted checkout. Your card statement will show FanzPro. Products are sold on behalf of the listed artist; fulfillment is handled by FanzPro or its named print-on- demand partner (typically Printful).

Production time: 2–5 business days.

Shipping time: typically 3–8 business days in the US, 10–20 business days internationally, via the carrier chosen at checkout.

Returns: Print-on-demand items are made to order and are non-refundable except for manufacturing defects, printing errors, or shipping damage. Report issues within 30 days of delivery to support@fanzpro.com with a photo of the defect and your order number. We will reprint or refund at our discretion.

Wrong size: Because items are printed to order, we cannot accept size-exchange returns. Please use the size chart before ordering.

Undeliverable packages: If an item is returned to us because of an incorrect address or unclaimed delivery, we will reship at the buyer's cost or refund the item price minus original shipping.

Digital goods are delivered instantly and are non-refundable once the download link has been accessed. If a file will not download or is corrupted, contact support within 14 days and we will replace it.

Ticket and VIP-experience refunds follow the policy of the venue or promoter that owns the event. Where FanzPro is the ticket seller, refunds are available only if the event is cancelled or rescheduled and you cannot attend the new date. Requests must be made within 30 days of the cancellation announcement.

Recurring subscription plans can be cancelled anytime from the account dashboard and remain active through the end of the paid period. We do not prorate partial months.

Please contact support@fanzpro.com before disputing a charge with your bank — we can almost always resolve issues faster. Chargebacks filed without contacting support may delay resolution.

Email support@fanzpro.com with your order number, the item(s) in question, and (for defects) a photo. Approved refunds are issued to the original payment method within 5–10 business days.